Saturday, September 25, 2021

September 25, 2021 - Where Has All the Customer Service Gone in the Fast Food World

Last Sunday I made this very tasty Simmering Butter Chicken dish.  The sauce had a curry taste to it.  One of the disadvantages of living along is that when you make some to eat there is no one else there to eat it with you.  So you spend the whole week cleaning up that left over.  It gets pretty darn boring.  I served it over…I served it with flatbread…which I decided was my favorite.

I finished my last meal of this dish on Thursday for lunch. Well…I have been busy working.  I have been busy preparing and training to help with Bingo at the compound.  I have been busy with all the re-training, etc. at the Mesa Arts Center where I have ushered for a long time until the pandemic shut us down.

There are times that I am too tired to start cooking a meal so I will run some place for fast food.

Because a new Kentucky Fried Chicken had been built almost right next door to me (it is right on Power Road between University and Main) I ran over there to get another Classic Chicken Combo….because it is delicious and there was another $6.99 coupon for the meal in my mailbox.  Who could resist?

 I tried their Classic Chicken Sandwich Combo when the new business first opened..and it was delicious. I probably have been there 3-4 times since they have opened.  I started telling everyone that theirs was the best.  Their fries were better than Burger King’s.

 It was terrible…drat!  Here I thought I found a new great chicken sandwich.  It has always been one piece of chicken…a piece of breast…white meat.  This one looked as if they stuffed in several left over pieces.  It had an off color to it.  I am sure that it sat under the heating lamp for way past the time.  It should have never been served to a human being.  How do you know though until you get home?   What a disappointment!

 Do I take it back?  Do I call them?  No…because the people working there don’t understand customer service.  I should have done that anyhow…but I didn’t want to get agitated because I am sure that the staff would have come off with a look that said, “What do you mean.  There is nothing wrong with this.”  Really?

 Last night I worked way longer than anticipated…old Mother Hubbard’s cupboard was bare because I didn’t have the time to run to the grocery store So I decided that I would go to Burger King ( at the intersection of University and Power) and try out one of the new deals.  I would go into the store and see if I could order it on my app…to see how that works (That is another whole story).   I drove over .…went into the store.  One young lady was working the counter.  She didn’t acknowledge me…nada.  She was busy putting together an order…and I understand those who can’t chew gum and walk at the same time…there are people who can only do one thing at a time.

This little guy was also standing pretty close to me with money in his hand.  I asked him if he had ordered and he indicated that he had...but I don’t know that he did.

She is still behind the counter and walks right by us on her mission to deliver the order to a car in the parking lot…that is waiting…and I can put up with that just at least acknowledge customers waiting at the counter.  Why should I be surprised about this?  No one has ever taught these people about customer service…no one has ever taught these people about etiquette of any manner.  No one has ever taught these people that they are the first impression of the company.

 Now I sit down on the bench…and the little boy is still standing there…who knows why.

 Two people come in the door and are standing…in she comes..and says to them, “May I help you?”  Really?  I walked out..and the guy is saying to me, “go ahead…”  It doesn’t take him long to realize that we were also waiting.  I respond, “Why should I patronize this establishment when they don’t have a clue about customer service.”

 You know I love that this new Burger King is so close to me.  I have always had a tasty meal there.  I like the little burgers…and their little burgers are way better than McDonald’s.  Their meat has always tasted good.

I have eaten many of their hand breaded Classic Chicken sandwiches.  I love it.  Before they were located close by,  I would drive to Crisman and the #60 to Popeye’s for my Chicken sandwiches…which were the best.  But now I have the best right close by.

 I decided to go somewhere else and buy my meal.  I chose Rally’s…down University at Greenfield.  I had only been there once with my grandson...and it was pretty good.  That time we didn’t have any fries...and people were telling me that the fries were to die for…so I went there.  I went through the drive through because there is only outdoor dining...and I didn’t want to do that because it was getting close to 8:00 p.m.

 I ordered the Baconzilla Combo – a choice of two meat patties or three…I chose two patties…it included fries and a drink.  I took my order home.  The fries were good…I liked them…but they weren’t the best fries I have ever eaten.  I must say though the worst was the taste of  the meat.  It tasted terrible.  There is nothing worse than biting into a burger and going yuck!  I won’t be returning there for a long time if ever.  Why order a burger at a burger stand…if the burger tastes terrible!

I have to ask myself…do I want to be treated like this as a customer.  No…not really!

I probably will once again make that drive to Popeye’s for my chicken sandwiches.  At this point I guess I have to stop eating burgers because I won’t put up with the help.

I did try to reach the management of the Burger King via email.  But I have not at this time heard from them.

 

Sunday, September 5, 2021

August 31 - September 1, 2021 - Turquoise Room - Winslow, Arizona

 My friend  and I went on a two day trek to the Petrified Forest National Park...Painted Desert...and Winslow, Arizona.  We stayed the night in the La Posada Hotel..which I have always wanted to do.  It was only appropriate to have dinner in the Turquoise Room...which have also always wanted to do.  It was so enjoyable we also ate breakfast their the next morning.

Dinner: We started with salads.  Cindi ordered the Ch’ishie Farms Summer Sumac in a cranberry-sumac dressing, garnished with pickled beets (which Cindi asked them to hold.), grape tomatoes, cranberries and crumbled goat cheese.

 


I ordered the Southwestern Caesar – Romaine tossed in a house-made Caesar dressing with roasted pumpkin seeds and Parmesan cheese.  Garnished with roasted red peppers and a Parmesan Crusted Cracker Bread.  It was delicious.  The roasted red peppers had a sweet taste.  The Cracker Bread was perfect to accompany the salad.

EntrĂ©e- we both ordered the Shrimp with Pappardelle Pasta – wild caught American Gulf shrimp tossed with fresh pappardelle pasta made by Pasta Mia, in a mild chipotle cream sauce with peppers, corn, tomatoes, asparagus and fresh cilantro.  It was served in big bowls and a large spoon.  Perfect.

Our waiter was Salvador.  He was a most wonderful waiter.  The food was delicious and the service was second to none.


The next morning here's what we had for breakfast:

Cindi ordered Mary Jane’s Omelet – fresh spinach and mushroom omelet with cheddar cheese and served with the spicy green chile breakfast potatoes. Cindi choose the blueberry muffin which she didn’t like.  She also didn’t care for the spicy green chile breakfast potatoes...but I tasted them…and I thought they were quite good.  They were like scalloped potatoes.

 



I ordered Warm Prickly Pear Cactus and Spice Bread Pudding – creamy bread pudding mde with almonds, pine nuts raisins, cherries, cranberries, candied peel and spice…baked and topped with prickly pear cactus syrup, whipped cream and strawberries.  It was loaded with all those goodies.  I was surprised how I was filled up so rapidly.  I loved it.  Plus the presentation was beautiful.

One doesn’t have the opportunity to order this wonderful sounding dish…so I did.  I later noticed that it was also on the dessert menu..so I am really happy to have ordered it  I was too full last night to order dessert.  Plus…this was a fun morning meal.

The Turquoise Room

303 E. Second Street
Winslow, Arizona
(928) 289-2888
theturquoiseroom.com
Hours:  Breakfast: 7–11 am
Lunch: 11–2 pm
Travelers Menu: 2–4 pm
Dinner: Starts at 5 pm;
last seating at 8:30 pm
Martini Lounge: Open until 10pm

 “A Brief History of the Turquoise Room

In 1997 Allan Affeldt & Tina Mion acquired La Posada from the Santa Fe Railway. It had been closed for forty years. From 1930 to 1957 the Fred Harvey dining room at La Posada had been the finest in the region. La Posada was gutted in 1961 and turned into regional offices for the Santa Fe Railroad. Nothing was left of the once fabulous interiors designed by Mary Colter. Allan and Tina wanted to bring fine dining back to the grand hotel, but nobody thought it was possible.

Allan & Tina convinced their old friend John Sharpe to take on the project. John was one of the most famous restaurateurs in Southern California, with fancy restaurants all over Orange County. It took three years for them to design and renovate the old dining and kitchen spaces and they reopened in 2000. But what would they call the restaurant?

The Super Chief was the deluxe train between Los Angeles and Chicago. It was called ‘the train of the stars’ because of all the rich and famous guests. The Santa Fe Railway commissioned their first dome cars – six ‘Pleasure Domes’ – for Super Chief. All were built in 1950 by the Pullman Standard Company and were among the most expensive railcars ever built. They were each named Plaza something: Plaza Santa Fe, Plaza Lamy – and were numbered 500, 501 etc. Each one had an upper dome lounge over the center, a starlight lounge forward (the ceiling panels were perforated so when lit it looked like starry heavens), a step-down bar, and a private dining room called ‘The Turquoise Room’. The Pleasure Domes would be next to the dining car and used the same kitchen. The Turquoise Room was by reservation only and was advertised as the finest dining on wheels. The lavish interiors were designed by Mary Colter. Colter also designed the beautiful ‘Mimbreno Ware’ china pattern exclusively for the Turquoise Rooms. The china was Colter’s deco interpretation of classic Mimbres pottery. The Pleasure Domes were in Santa Fe operation 1950 -1971, then AMTRAK until 1980, and then sold to private owners. Allan named the new restaurant The Turquoise Room as an homage to Mary Colter and the Fred Harvey Company. At the time Allan did not know that any of the original Pleasure Domes survived.

In 2016 the Winslow Arts Trust found and acquired the #502 ‘Plaza Lamy’ Pleasure Dome and moved it to La Posada for restoration. You can see it just east of the depot museum. Since then we have acquired a number of original pieces of Pleasure Dome furniture, which will be on display when the beautiful railcar is once again open to the traveling public.

La Posada and the Turquoise Room quickly built a reputation as the finest historic hotel and restaurant on Route 66, and among the finest boutique hotels and restaurants in the Southwest. John Sharpe was twice nominated for a James Beard award as best chef in the Southwest for his unique interpretation of regional and railroad classics, from Hopi Piki Bread and Navajo Churro lamb to Fred Harvey Boilerman breakfasts. After working together for twenty years John retired in 2020 but all of the Turquoise Room team stayed, from management to the kitchen crew. The legacy of improbably fine dining in the high desert continues. Thanks for being our guest!”

           

-Allan Affeldt & Tina Mion